FAQ

• Linens - all sheets, bedding and towels
• Fully equipped kitchen which includes oven, stove, microwave, coffee maker, dishes, glassware, flatware, cooking pots/pans and utensils, some basic herbs & spices  (if there are specialty cooking supplies or utensils you like to use please bring them, what is supplied is the basic stuff).
  
• Start-up supply of toilet paper, paper towels, laundry detergent, garbage bags, soap. There is a very nice Ray's Food Place to buy more supplies if needed.
  
• Deck/Patio furniture
  
• Cleaning supplies should you need them, hope you don't, you are on vacation
  
• Most have BBQ's, see individual rentals
  
• Most have cable or satellite TV and DVD players, see individual rentals
  
• Some have air conditioning, see individual rentals
  
• Firewood? Some rentals with wood burning fireplaces or wood stoves provide firewood, see individual rentals

Can we clean up after ourselves and not pay the cleaning fee?

The short answer is no, but please let us explain; we want you to come to one of our rentals to relax and not have to clean the tub before you dare set foot in it or wonder if you really want to crawl into bed, and the only way we can guarnatee that and maintain our high standard of cleaniness is to have our professional staff do the cleaning. Everyone benefits from it. We know from experience that everyone's clean is not the same, because in the past we have cleaned rentals for homeowners where the renter is supposed to do the cleaning and it is not a pleasant experience for anyone, especially if you are the lucky one who came in after the folk who's attitude was "It's good enough, we're out of here". Let's face it most folks don't want to spend 3 to 5 hours cleaning, doing laundry and making beds, before they load up to head home, the cleaning fee is money well spent. We also believe in providing living wage jobs for our cleaning staff, who are our community members, they are insured professionals and work very efficiently.

We are paying a cleaning fee, why are we expected to do our dishes, strip the beds and wash one load of towels or sheets?

We have made an attempt to be as fair as possible when it comes to the cleaning fee. Now we all know that a home or motel room has to be cleaned after each customer and it has to be paid for, even if you aren't seeing it as a cleaning fee, it is rolled into the price and believe me you are paying for it. It is our philosophy to be transparent about our charges, the cleaning fee is a one time fee and is the same whether you stay for 2 nights or a week and we believe that saves you money.

We have a very good idea of how much time it takes to clean each rental and wash all the laundry and charge accordingly. We know it takes a little getting used to since this is an entire home and not a motel room. All laundry is done on site, we don't have a central laundry facility and can it be very time consuming to get it all done. With your help of doing one load of laundry, it saves the housekeeper at least one hour of time and we pass that savings on to you to keep our cleaning fees to a minimum.

What should we bring to our rental?

Any personal items you think you would like to have or need while on vacation. There is a very nice grocery store, Ray's Food Place, to get any food & drink items. There is also a very nice hardware store, Ace Hardware, to pick-up needed items. For course there are lots of shops in town for clothing, shoes, art, most anything you would need. We don't have any big box stores in Sisters, you will have to go to Bend or Redmond, 20 minutes, for those.

Can we walk to town?

Please see individual rentals for proximity to town.

How far is it to go skiing?

For downhill skiing:
Hoodoo is 20 to 30 minutes depending on the road conditions,
Mount Bachelor is about an hour, depending on road conditions.
For cross country skiing:
It depends on much snow we have, on a snowy winter, it could be out the back door or as close as 5 to 10 miles up towards Three Creeks Lake or up the pass.

We have more people than the maximum occupancy allowed at the rental, we don't mind throwing sleeping bags on the floor. Is that a big  deal?

Yes, we believe in living by the Golden Rule, "treat others as you have them treat you." In respect for the homeowners, who has generously made their home available for you and others to enjoy, overloading a rental causes too much wear and tear on a home and it's utilities, and there are additional cleaning requirements with more people. For your comfort and safety, each rental is set up and priced to handle a maximum number of occupants. If you have more folks than one home will accommodate, you may need to rent more than one rental. If you have one extra person and are curious if we would allow that, please give us a call and will let you know. Simply put, you expect honesty from us and we in turn expect honesty from you. In addition, lying about how many guests you will have, leads to unfortunate events (not to mention ruining your vacation), which can lead to additional charges, penalties and even evictions, so our advice: Report the correct number of guests so you can enjoy your vacation and live with a clear conscious.

Are any of the rentals pet friendly?

We do have several dog friendly rentals, to search for our dog friendly rentals, select "Yes" on the pets option. Dogs only, no cats or other pets sorry.

Do you allow smoking in any of your rentals?

No, all of our rentals are Non-Smoking. There will be a $500 fee if smoking is detected in the rental after your departure, plus cleaning charge for professional dry cleaning. If you smoke, please dipose of your distinguished butts in a responsible manner, that means don't leave them on the property.

We are bringing our well behaved dog, but don't want to pay the additional pet fee, so we are going to sneak the dog in.

Come on really, please see question above, it is basically the same thing, live by the Golden Rule! Some homeowners have graciously chosen to allow you to bring your dog and some have decided not to allow dogs in their home for varying reasons; allergies, risk of damage, etc. and we all need to respect their wishes. We do need to know ahead of time if you are bringing your best doggy friend, no sneaking allowed. If we discover you have brought an unauthorized pet to a rental, there will be a $250 charge and you may be asked to leave without a refund. The pet fee covers the privilege of you being allowed to have your dog with you and covers additional clean up required when a dog is a guest and we want to ensure that the home, furniture and property are fresh and clean for the next guests.

Our dog is well behaved and we are sure it won't cause any damage, so we are going to bring it to our rental that is not dog friendly, no one will ever know.

Again, come on really. If you decide to bring a dog to a home that is not pet friendly you will be evicted without refund and will be charged up to $500 cleaning fee to remove pet dander.

We are bringing our dog to one of your dog friendly rentals, can we leave it at the rental alone while we go out?

Sorry, dogs are not allowed to be left alone at the rental, inside or outside, unless you bring a crate for it to be in, none are provided. Never plan to leave your dog in a crate for more than an hour at a time, thank you. Our weather isn't usually conducive to leaving your dog in the car for very long, it's too warm in the summer and too cold in the winter. If you are planning to bring your dog, please be sure your plans can include taking your dog with you.

Can you recommend any good restaurants in Sisters?

Yes, there is information in the rental with recommendations, please check it out when you arrive.